Live Arrival Guarantee (LAG) Policy
I take every precaution to ensure your invertebrates arrive healthy and safely.
Shipping Standards
Every order is shipped in an insulated box with a Phase Pack to help maintain a stable temperature during transit.
Heat packs or cold packs will be added as needed based on the weather and shipping conditions.
Animals will only be shipped when weather conditions are considered safe for transport.
Shipping Requirements
FedEx Hold for Pickup is required when temperatures at either the origin or destination are below 50°F or above 80°F.
Some species are only eligible for FedEx Priority Overnight shipping. This will be clearly stated in the product description.
Unless otherwise specified, orders will ship via FedEx Priority 2Day. Customers may choose to upgrade to FedEx Priority Overnight at checkout, if available.
Live Arrival Guarantee Requirements
To qualify for the Live Arrival Guarantee:
Any DOA (Dead on Arrival) must be reported within one (1) hour of package pickup or delivery.
If your order is shipped to a residential address, the package must be brought indoors within one (1) hour of the recorded delivery time.
Clear photos of the deceased animal(s) in the original, unopened packaging may be required before any replacement or refund is considered.
Failure to meet these requirements will void the Live Arrival Guarantee.
Weather & Shipping Delays
The safety of the animals always comes first. If I determine that weather or shipping conditions are not safe, I will delay shipment until conditions improve. I appreciate your patience and understanding, as the health of the animals is my highest priority.
Local Pickup
Local pickup and meetups are available throughout the Philadelphia region by arrangement.
Thank you for understanding that these policies are in place to give every animal the best possible chance of arriving safely and healthy.
